Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. You can also check for a loose cable as not all properties have a socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 3 weeks ago. Manage Your Account. But I have no Virgin Media Wall socket in my house. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Connect the Hub’s power cable with the blue tab. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Wall Socket. Tudor. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Options. Tudor. I’ve just received my quick start package. The box does however have a hole in. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. on 22-10-2022 20:58. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. " The hub is upstairs as previously said. I recently got Virgin broadband installed. Hi mariz2198, thanks for posting and welcome to our community. I can't find an internal wall socket. Explain what needs to be done and book an engineer visit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Just make sure you definately don't need it, or won't be needing it again. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Switched On. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I would love to help you get your service installed. You'll have to cut the cable and seal the hole up. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. I think there’s something missing to the Virgin Media wall socket in my flat. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Subscribe to RSS Feed;. If your not a virgin media customer then nothing. on 07-09-2022 19:28. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. This is designed to push over the existing screw connector the outlet has. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. on 23-10-2022 13:36. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Screw the mount into your wall. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or you may be quicker than average! You won’t be involved the whole time. Also there will be an external, often brown, omnibox. Finish tightening the screws with a screwdriver to secure the mount. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Options. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. I'm very sorry to hear about the non-wall socket. Tudor. My Virgin Media App. You're going to need… the Hub. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Get the Hub ready by connecting the wires. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Re: My Flat doesn’t have wall socket. Really basic information. Panting like a fiend. Networking and WiFi. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Try plugging the cable you can see into the hub to see if it works. When you place your order, we'll let you know. Browse Virgin Media Virgin Media Community. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. We only have the Open reach Master socket 5C. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you can set up using a Self-Install pack, but choose to use an engineer for. Tried looking but can't see a way to book an engineer for this?. 3 weeks ago. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Wall socket sophiekerrs. . i don’t have a virgin media wall socket. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. I don't work for Virgin Media. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. Security matters. Security matters. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Re: No Virgin Media wall socket internally. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. Explain what needs to be done and book an engineer visit. I have taken a look on our side and I can see you have an engineer. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. 1 ACCEPTED SOLUTION. Thanks for posting, welcome to both Virgin Media and the Community. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. The OUT terminal from the Technetix isolator has a terminator cap on it. I have checked outside and there is a brown box shared with the neighbour. Solved: Previously, I had BT connection so I need a wall socket. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I have booked a technician but I don't know if i have to inform the. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. My previous sky microfilter attached here. #2. 0 Kudos Reply. We have an unwanted virgin box hanging off the front of our house we’ve moved into. Account - Mobile. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 32,846. Please help. 12-10-2022 18:51 - edited 12-10-2022 18:59. I'm a Very Insightful Person, I'm here to share knowledge. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. cable from wall. I have received my quick start-up kit. No Virgin Media Wall Socket on 13-04-2022 14:08. You can test they’re secure by checking they don. Virgin offers self-install to properties that have recently had a service. My Virgin Media App. Like the TV cable we have too. Re: No virgin media wall socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Awful first impressions of Virgin Media. I don't work for Virgin Media. Or wait here a day or two for a VM Mod to pick this up. Manage Your Account. I have had a look into your. TV on the go. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. I just moved into a new apartment, and bought a broadband from virgin media. Very Insightful Person. Thankssocket you need will be marked with the Virgin Media logo. There is no way I can insert the isolator cable into the - 5223924. It should work ok. All the cabling is the property of Virgin Media and must not be touched. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 33. charleykate10. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. That is a rooftop aerial outlet for Freeview TV. If you have no luck you will need a technician’s install. However, I do not have any of the specified wall sockets available. Mobile Your Account. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. “. Switched On Families. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Account - Cable. Broadband Deals. Browse Virgin Media Virgin Media Community. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Getting Connected with Virgin Media is easy when you have a wall socket. Quickstart is the quickest and easiest way to setup our services. In response to robertdwhite. The large Eurobell wall box is where you would connect. Thanks . There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Plug the cables into the Hub. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Manage Your Account. Sometimes there is no wall box, just a trailing cable. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. VM don't use fibre inside the property. It is completely separate service to your internet service. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I am going to cancel. Vonage 2nd line. Security matters. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Stay safe online. Unfortunately I am struggling to work out where to plug the cable from the Hub. It should work ok. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Don't touch it. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The wall socket is - 5109379. Usually it's just customizing your wifi name. I have received my quick start-up kit. I need to arrange for an engineer. We have tried plugging it into the only box we found it would fit but no luck. Virgin Media Wall Socket. Phone line - 5 mins. 0 Kudos. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Select the correct HDMI input for your box. 2. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. . Tudor. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. nor can I find a external brown box. If you do need any. I'm currently renovating my living room, including the electrics. Other times you will find an unbranded connection point on the wall. I'm a Very Insightful Person, I'm here to share. Push fit the VM-supplied lead onto the socket. Incidentally the phone socket is redundant if not in use and can be safely removed. Don’t have a virgin media wall socket; Options. Account - Mobile. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Sometimes you'll just have a wire coming in rather than a wall socket. 3. Plug into the Hub. Packages. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can only find the TV socket. That's fine. Options. . I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Yes, we will be able to fit another socket for you. Praying the white is the virgin one. I also have this other dual cable going to the Smart Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Security. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. I will private message you now to confirm your details. 0 Kudos. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. Virgin Media Quickstart set up. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. 2 – Check the broadband cable is firmly connected. . Is there likey to be any problem with this, such as degraded of weaker quality or speed. I have only got one rectangular shaped white socket (Shown. on 03-08-2020 18:05. Live TV uses co-ax cables. We have a virgin media wall socket with an - 4353656 - 2. I was told when purchasing the broadband package that fi. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. A master socket is the main socket for the phone line in your home, not an extension socket. My Virgin Media Hub 3 just came in but realised need a socket wall installed. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Virgin Media; My Virgin Media; Shop; Help;. Eric714. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. I was never asked if I had a wall box. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. The second two black cables are from a satellite dish, used by. The wall socket is currently in the living room and I need it moved to another room. Switched. Options. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. However, I do not have any of the specified wall sockets available. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Yes, we will be able to fit another socket for you. VM BB TV Landline. I'm at the stage where I need to plug - 5325590. Wall sockets and no connection. The problem is the Hub is in my Study and the - 4964746. Manage Your Account. Account - Mobile. TV box - 15 mins. Stay safe online. The pre-install team number is 0800 052 1734. But I have no Virgin Media Wall socket in my house. . I’ve received my QuickStart package to find I do not have a compatible wall socket. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Networking and WiFi. You will only have been sent a QuickStart pack if the premises previously had VM. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. We can understand this is not ideal as a new customer and we want to best help. The cable going in will be a double. The wall socket is - 5109379. The first thing is to start making alternative arrangements for your internet connectivity. Booking an engineer is easy with Virgin Media. 29-12-2022 20:58 - edited 29-12-2022 21:00. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Telewest Cable Wall Sockets. Step 2. on 01-01-2023 23:18. 132Mb average speed. The admin page for the hub says Telephony (disabled)No virgin media wall socket. There are multiple different branded wall boxes inside our flat but none. The yellow labelled parts have HDMI cable been supplied in the box. Just had the Hub 3 delivered for Quickstart. You can possibly do this in two ways. Save £105. If you really need to take them off, just use a screwdriver to unscrew the screws. If possible, I would like to get rid of this rather ugly white. No Virgin media wall socket on. Virgin Media M125 Fibre Broadband. Virgin cables must only be provided by isolated sockets provided by Virgin Media. VM BB TV Landline. 1. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Account - Cable. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Joining in In response to Adduxi. The other is marked TV, & this is used for TV & Broadband. I'm very sorry you don't have the wall socket. 14-08-2023 16:02 - edited 14-08-2023 16:05. I'm a Very Insightful Person, I'm here to share knowledge, I don't. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Options. . Manage Your Account. Hi. Back a step. However, there is no Virgin Media Wall socket in my house. I've selected self installation and have realised I have no vm wall socket. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Options. The cables won’t attach to the wall socket which looks mangled. . Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Connect the Hub’s power cable with the blue tab. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Browse Virgin Media Virgin Media Community. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. S. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Got my virgin media self install kit but I don't have a virgin socket. No, any cables within the house can be touched as much as the householder wants to touch them. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). If so make sure you go through the steps properly. 3 minutes ago. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. 5. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Plug into the Virgin Media wall socket. on 22-03-2023 10:44. There should be a wall mounted box somewhere inside that has an F socket on it. There must have been a previous installation or you would not have been offered a self install. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Why have I been allowed to take out a self home kit if it is - 4868899. . Stay safe online.